Reasons:

Faulty components can lead to a black screen. For example, motherboard, IO board, graphic card, damaged LCD, loose cables, hard drive, operating system update, etc. 

What we do:

If any of the components fail, our technician will first run a diagnostic test on the device using an external monitor. Normally the diagnostic test will take 1-3 days depending on the issue. However, it may take longer to find out the faulty parts since most likely we need to test all of the components. Once we have the diagnostic report, we will provide all the details and give you a quote for repair. 

Reasons:

The blue screen could be caused by both hardware and software. For example, new installed external devices, overheat, failure hardware, loose cables, outdated operating system, new operating system, etc. 

What we do:

If any of the reasons causes a blue screen, our technician will first run a diagnostic test on the device. Normally the diagnostic test will take 1-3 days depending on the issue. However, it may take longer to find out the faulty parts if the problem is on the motherboard. Once we have the diagnostic report, we will provide all the details and give you a quote for repair. 

Two common reasons we encounter these days and the solution we provide to our customers:

1. Corrupted or missing system files: There are corrupted or missing files on a customer's computer that lead to a blue screen, possibly caused by a virus or malware. We help customers back up their files, perform a virus cleaning plus overall checkups, reinstall and/or update the operating system, and then restore their files to the computer.

2. Overheating: A device that is overheating can lead to a system crash and a blue screen. We help customers clean up the build-up of dust on the computer fan, and then reapply thermal paste. 80% of the chance the problem gets solved. If not, the fan may need to be replaced. We help customers back up their files, perform a virus cleaning plus overall checkups, reinstall and/or update the operating system, and then restore their files to the computer.

Reasons:

Computer hinges could be easily broken over time. For example, physical damage, mechanical issues, etc. 

What we do:

If any of the reasons causes your computer hinges broken, our technician will first take a quick look at the exterior and determine if it's repairable or not. Once we check out the device, we will provide all the details and give you a quote or options for repair. Here are two options we provide to our customers:

1. Hinges are repairable. Normally the diagnosis takes 1-3 days depending on the level of repair. If it requires more advanced repair, it may take longer to get it fully fixed (possibly additional 3-4 days).

2. Hinges are not repairable. In this case, we may need to order parts from our suppliers. Once the parts have arrived, we replace hinges for customers. *The processing time may vary depending on the carrier.

Reasons:

Computer running slow could be caused by both hardware and software. For example, full hard drive, corrupted hard drive, full RAM, hardware failure, overheating, outdated operating system, virus, software not compatible, etc. 

What we do:

If any of the reasons causes the computer running slow, our technician will first run a diagnostic test on the device. Normally the diagnostic test will take 1-3 days depending on the issue. However, it may take longer to find out the faulty parts if the problem is on the motherboard. Once we have the diagnostic report, we will provide all the details and give you a quote for repair. 

The most common reason we encounter these days and the solution we provide to our customers:

In most cases, customers bring in their old laptops with old hard drives. The computers would start running slow because of low storage space, software incompatibility ,or aging hardware. We recommend our customers to replace their hard drives with SSDs, which make their computers work 5 times faster than before. 

Reasons:

A faulty battery could be caused by both hardware and software. For example, heavy applications, system settings, corrupted firmware, faulty driver, physical damage, etc. 

What we do:

If any of the reasons causes computer battery failure, our technician will first run a diagnostic test on the device. Normally the diagnostic test will take 1-3 days depending on the issue. However, it may take longer to find out the faulty parts if the problem is on the motherboard. Once we have the diagnostic report, we will provide all the details and give you a quote for repair. 

The most common reason we encounter these days and the solution we provide to our customers:

A defective/ old/ damaged battery is in the computer. Sometimes we even handle a swollen battery that starts bending the motherboard. In this case, we recommend replacing it for customers' safety and better performance on their laptops. We may need to order batteries from our suppliers. Once the batteries have arrived, we replace the battery for customers. *The processing time may vary depending on the carrier.

Reasons:

Keyboard issues could be caused by both hardware and software. For example, dusty, settings, newly installed apps, water damage, loose cables, short circuit, broken hardware, outdated operating system, virus, etc. 

What we do:

If any of the reasons causes computer keyboard not working, our technician will first run a diagnostic test on the device. Normally the diagnostic test will take 1-3 days depending on the issue. However, it may take longer to find out the faulty parts if the problem is on the motherboard. Once we have the diagnostic report, we will provide all the details and give you a quote for repair. 

Two common reasons we encounter these days and the solution we provide to our customers:

1. Water damage. This is one of the most common reasons when it comes to keyboard issues. When liquid is spilled on the keyboard, it may have slipped in under the keys and reached the motherboard. You may feel the keys/ trackpad are sticky or not responding. In this case, we first disassemble and clean up the keyboard, trackpad ,and motherboard. It may take more time if corrosion is spotted on the board. 80% of the chance the keyboard issue can be fixed by cleaning and repairing the board. If not, we help customers replace the keyboard or trackpad. 

2. Motherboard issue. Another common reason for a keyboard issue is having some faulty components on the motherboard. In this case, we will test and inspect all of the components that are connected to the board. For example, it could be loose cables, broken connectors ,or short circuits on the board. It may take longer (3-4 days) for us to examine the board, but do not worry, we will provide all the details and give you a quote or options for repair.